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How hh88 Collects and Protects Your Personal Data

This privacy policy tells you exactly what data hh88 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account data handled securelyJazzCash, Easypaisa, Raast payment data protectedYour rights to access and delete dataPakistan-region policy applicable where local law permits
hh88 How hh88 Collects and Protects Your Personal Data
DATA HANDLING PRACTICES

How We Keep Your Account Information Safe

hh88 applies a layered approach to account security — covering how data is stored, how cookies work during your session, how long we keep your records, and who you contact when something needs correcting. Each layer is designed around the real ways you access the platform: on mobile via JazzCash or Easypaisa for payments, through OTP verification for logins, and via support channels for any data disputes.

Cookies and Session Tracking

We use session cookies to keep you logged in across page loads and analytics cookies to understand which sections of the platform you visit. You can manage cookie preferences in your browser settings at any time.

Payment Data Handling

Your JazzCash number, Easypaisa reference and Raast ID are passed to our payment processor over an encrypted connection. We do not store full wallet credentials on our servers after a transaction completes.

Account Security and OTP

Login attempts trigger an OTP to your registered mobile number. If we detect a login from an unfamiliar device, your session is paused until you confirm via that OTP — keeping your account data under your control.

Data Retention and Deletion

We keep your account records while your account is active and for a period after closure, as required by applicable regulations. Once the retention period ends, data is deleted or anonymised from our systems.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we have handled your personal details, our support team is the right place to start. You can reach us by live chat, email or through the in-app help section. We aim to respond to data requests within a reasonable timeframe and will confirm receipt of your request so you know it is being handled.

Live Chat Start a chat from the account menu on mobile or desktop. Share your registered number and describe your data request clearly so our team can locate your record quickly.
Email Support Send your request to our support email with your account ID and the specific data action you need — access, correction or deletion. We confirm receipt within one working day.
In-App Help Open the Help section inside the hh88 app or mobile browser, tap Privacy Request, and follow the short form. Your submission is logged automatically against your account.

Privacy Policy Questions We Get Asked Most

These are the questions that come up regularly when it comes to your data on hh88 — covering what we collect, how long we keep it, and what you can do about it.

We collect your name, mobile number, email and payment method details such as your JazzCash or Easypaisa account reference. Device data and session logs are also collected automatically to protect your account.

We share data only with payment processors and fraud-prevention services needed to operate the platform. All third parties are bound by data-handling agreements. We do not sell your personal information.

Contact our support team via live chat, email or the in-app Help section. Include your account ID and specify that you want a data access request. We will confirm receipt and respond within a reasonable timeframe.

Yes. Submit a deletion request through our support channels. We will remove your data after the applicable retention period required by regulation has passed and confirm when deletion is complete.

Payment details are transmitted over an encrypted connection to our payment processor. Full wallet credentials are not stored on our servers after a transaction is finished. Only a reference ID is kept for dispute resolution.

This policy applies to accounts created where local law and eligible region rules permit access to hh88. Availability of services depends on the laws in your location. Check current local regulations before using the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.